General information

Permanent contract. Full-time employment.

We are recruiting a Customer Service Representative for Export (Ocean Freight) on behalf of one of our major clients, a well-established company in the Lugano area .

Employment rate: 100%

Place of work: Lugano

Remote work: not available for this position
 

DUTIES AND ACTIVITIES

• Comprehensive management of export ocean shipments, from the initial processing of the shipment to delivery at the destination.

• Organizing and coordinating shipments, ensuring compliance with the timelines agreed upon with customers and partners.

• Preparation, verification, and filing of the documentation required for export operations.

• Booking of ship space and management of relationships with shipping companies, agents, and foreign correspondents.

• Issuance and management of shipping orders.

• Coordination with customs brokers and transmission of operational instructions for the completion of customs procedures.

• Entering, updating, and verifying shipment data in the company's management systems.

• Managing outgoing invoices for shipping orders and verifying the accuracy of incoming invoices.

• Collaboration with customs offices and with the parties involved in the logistics process.

• Monitoring shipments and deliveries, and taking prompt action to resolve any anomalies or operational issues.

• Assist the Department Manager with the day-to-day management of activities and in maintaining service quality standards.

• Manage relationships with international customers, suppliers, and partners, ensuring a high level of service and satisfaction.

REQUIREMENTS

• High school diploma or equivalent.

• Extensive experience in this role gained while working for international freight forwarders, with a particular focus on export ocean freight.

• Solid knowledge of operational procedures related to international maritime transport and the associated documentation.

• Good command of the English language, both written and spoken; knowledge of German and/or French is preferred.

• Excellent knowledge of the Microsoft Office suite and familiarity with the main computer tools.

• Education or specific experience in the field of freight forwarding, international shipping, or logistics.

• Strong organizational skills, precision, and attention to detail.

• Problem-solving skills and the ability to manage priorities even in dynamic situations.

• Customer focus, service quality, and achieving objectives.

• Ability to work as part of a team, excellent interpersonal and communication skills.

• Operational flexibility, initiative, and a proactive approach.

Your application will be treated with the utmost confidentiality and will initially be used only for internal review. Your information will be shared with our client company only after you have been contacted personally by one of our recruiters.

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